HCL announced that it has won a contract to provide application management services for Western Australia’s leading energy provider, Synergy.
Under the terms of the contract, HCL will transform and support the organization’s digital and business applications landscape enabling consolidation and rationalization in the changing energy environment. A total of 85 applications will be transitioned, consolidated and optimized by HCL to deliver ongoing support for mission-critical bespoke energy and utilities applications in a flexible “as a service” model.
Synergy is Western Australia’s largest electricity generator and retailer of gas and electricity with more than one million residential, business and industry customers providing energy to franchise and contestable market segments in the South West Interconnected System (SWIS)1. The organization owns and operates power stations in the SWIS electricity grid, which extends from Kalbarri in the north, east to Kalgoorlie and south to Albany.
HCL was awarded the contract for its technical skills, service delivery model, cost and overall support based on processes that support continual improvement to fast-track innovation and efficiency.
At the same time, HCL will partner with Ignia, an Insight company, and a national leader in business technology consulting and managed services, to implement next generation digital services. These new customer experience management-focused services will be based on Sitecore software and Microsoft Azure which together will deliver contextual customer engagement by linking the company’s external digital presence with back end systems.
HCL Technologies’ Senior Vice President & Country Manager for Australia & New Zealand, Michael Horton said the energy and utility sector is currently operating in a unique climate of risk, uncertainty and volatility where the challenges are intensifying daily.
“This contract is testament to HCL’s ability to provide services which can enhance operational efficiency, control costs and provide a digital platform that will form a stable engine for Synergy moving forward in the new competitive environment,” said Micheal Horton.
