Newgen Software, a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM), and Case Management (CM) solutions, has been cited as a ‘Niche Player’ in the 2015 Gartner Magic Quadrant for Customer Communications Management Software, by Karen M. Shegda, Kenneth Chin and Pete Basiliere. This is the third consecutive year that Gartner has named Newgen as a niche player in the report.
Mr. Diwakar Nigam, MD & CEO – Newgen Software, commenting on this recognition said, “We believe this recognition by Gartner validates our ability to offer best-in-class and comprehensive customer communications management offerings across industry verticals. Our strength of strong presales and post-sales support along with its overall architectural scalability has been a core reason for our presence in the quadrant over the years. Additionally, we have also invested in bringing mobile capture and output and integrated social media integration social capabilities to OmniOMS for customers and they have found it compelling.”
Gartner evaluated 16 other CCM vendors along with Newgen Software for this report and subjected them to a rigorous evaluation methodology which included criteria such as ability to execute and completeness of vision.
Newgen’s Software offers a comprehensive Customer Communication Management suite which combines our robust document management and workflow tools to create, personalize, and deliver consistent communications across multiple channels. It enables businesses to gain maximum traction from every customer interaction. It allows business users to utilize customer information to create timely and targeted communications. It can be used for creation and multi-channel delivery of batch, interactive, and on-demand communications.
